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    • Home
    • Education and Training
    • Blog
    • Book: Question Everything
    • Speaking
    • Affiliations & Resources
    • Contact Us
  • Home
  • Education and Training
  • Blog
  • Book: Question Everything
  • Speaking
  • Affiliations & Resources
  • Contact Us

Flexible learning options

Curiosity Drives Inclusive Leadership

Unlock the power of curiosity, communication, and inclusion with a fractional learning and development partner who adapts to your needs. Together, we can build a more inclusive and engaged workplace.


Curiosity is more than just a desire to learn; it is a bridge that connects your current knowledge with the unknown. It's about choosing to expand your perspective, a crucial element in fostering inclusive, human-centric leadership.


Our approach at EmployeeEXP serves clients who recognize the power of inclusive skills in driving a more engaged workforce. We offer a comprehensive upskilling program that caters to a diverse range of leadership roles - from supervisors and managers to senior executives, and even those who lead without formal titles.


Our unique blend of skills and tools is crafted to enhance participants' ability to connect with and engage individuals, regardless of their similarities or differences. This approach aligns with the emerging need for a new kind of leader - one who promotes self-expression, understands and embraces the holistic needs of their team, and adeptly manages flexible workflows.

We partner our principal learning tool, the Inclusion Matrix (IM),with recognized leadership skills and management practices. The IM, combined with other key leadership aspects e.g., communication styles, ethics, coaching, and performance management, empowers participants to become more conscious of their impact within their organizations and how they can drive positive change in the quest of evermore inclusive cultures.


Customized Training Modules: 

Tailored to the organization’s unique needs, focusing on curiosity, communication, and inclusion.


Implementation Flexibility: 

Sessions offered virtually, onsite, or offsite to accommodate diverse needs.

  • Flexible durations: Two-hour, half-day, full-day, and series formats.
  • Available in synchronous virtual and in-person formats.
  • Interactive, customizable activities for a personal learning experience.
  • Adapted to suit various industries and organizational sizes.


Fractional Partnership: 

EmployeeEXP can act as an embedded L&D leader without the long-term overhead. Fractional services are ideal for small to medium organizations needing strategic L&D support.


Session Experience:

  • Centers on supervisors, managers and leaders, titled or not, in the learning process.
  • Focuses on crucial leadership skills to heighten self-awareness and personal growth.
  • Education encompasses defining culture, understanding organizational change, differentiating the origins and accelerators of bias, and interactive skill-building.


Target Audience:

  • Key employees, managers, and leaders pivotal in nurturing diverse workforce cultures.
  • Organizations aiming to boost innovation and productivity.
  • Entities valuing inclusive cultures to attract, retain, and engage top talent.
  • Individuals and organizations keen on enhancing communication and reducing conflict

Testimonials

  •  "This was the first session I've ever been to in which the facilitator did not do all the talking, and we were able to learn from each other as well." -- Session Participant
  • "This was one of the best days I've had in two years." -- Healthcare CEO post session" Just finished listening to this! Great insights and I think including vulnerability as the final skill is brilliant! Thank you for sharing. #leadershipmatters #inclusiveleadership "  -- Client responding to Forum Podcast 
  • "This was great training and I would highly recommend that we provide it to all layers of our organization so we can all share this common language." -- Sr. Leader, Participant
  • "The facilitators were engaging and required active participation from the audience, which I believed help everyone stay focused on content. I received lots of positive feedback from others following the session." -- Sr. Leader, Participant
  • "After many budget conversations in my career…The level of engagement transparency and ability to navigate challenges was among the best behaviorally I’ve ever experienced"—CFO  
  • “This was my best day in two years.” – CEO
  • “Were your ears ringing yesterday? The company team was singing your praises and shared they continue to work with you… Such a great group. I am grateful to work with them (and you!).” – Referral Partner
  • "...this training can't be the end of our journey. Our leaders need a common understanding of what language to communicate. Our leaders need to be united in delivering the message, and we need to have a common message.”— Sr. Manager
  • "Been in a lot of budget reviews—this was the most participative in a respectful way. It is personal to go through your dept. budgets—you’re exposed, and we did it very well. Respectful conflict. Good trust"—CEO
  • “The realization that it has taken a quarter of a century (or more) for this type of training to be part of business vernacular is astounding...yet highlights the presenters' exact point:
  • "Do people like change? No. Well, liking change and living change are discretely different actions.”— SR. Manager Participant 

Inclusion Meets CRM

Customer Relationship Management

  • In today’s dynamic workplaces, managing customer relationships—both internal and external—is no longer just about transactional interactions. It’s about building meaningful connections through curiosity, communication, and inclusion. Our approach equips individuals and teams with the tools they need to navigate complex relationships, foster trust, and create impactful experiences. 


 

Why Inclusion Matters in CRM

Customers come in many forms—your colleagues, your leadership team, and, of course, your external clients. By applying inclusive principles to CRM, organizations can:

  • Build trust and rapport across diverse teams and customer bases.
  • Elevate listening and communication skills to uncover needs and deliver solutions.
  • Encourage meaningful, solution-focused conversations that drive engagement and loyalty.
  • Leverage cultural, emotional, and intellectual intelligence to navigate nuanced relationships effectively.


Core Skills We Develop

We focus on a suite of interconnected skills to strengthen customer relationships:

  • Listening Skills and Asking Good Questions: Unlock deeper understanding by prioritizing curiosity and empathy.
  • Critical Conversations: Navigate challenging dialogues with confidence, clarity, and compassion.
  • Owning Your Time: Increase personal and team effectiveness by distinguishing urgent from important.
  • DiSC: Recognize and adapt to different behavioral styles to foster collaboration and alignment.
  • Interactive Custom Scenarios: Engage in practical exercises tailored to your organizational challenges.
  • Understanding and Developing Influence: Strengthen your ability to inspire, persuade, and lead across all levels.
  • Custom: Modules address your specific situation and objectives.


What You Can Expect

Our programs are designed to deliver real, measurable outcomes:

  • Improved Internal Collaboration: Strengthen team dynamics and communication, creating a culture of support and success.
  • Elevated External Customer Relationships: Enhance customer satisfaction and loyalty by listening to and addressing their unique needs.
  • Skill-Based Confidence: Empower individuals with actionable strategies to address real-world challenges.
  • Aligned Goals: Bridge the gap between organizational objectives and interpersonal excellence.


Program Experience: 10 out of 10 -- The program achieved desired results, How likely are you to recommend us. Your learning team is adaptable. You were satisfied with the overall experience.

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