Flexible learning options
Curiosity in Action - 21st Century Leadership Skills
Unlock the power of curiosity, communication, and inclusion with a fractional learning and development partner who adapts to your needs. Together, we can build a more inclusive and engaged workplace.
Curiosity is more than just a desire to learn; it is a bridge that connects your current knowledge with the unknown. It's about choosing to expand your perspective, a crucial element in fostering inclusive, human-centric leadership.
Our approach at EmployeeEXP serves clients who recognize the power of inclusive skills in driving a more engaged workforce. We offer a comprehensive upskilling program that caters to a diverse range of leadership roles - from supervisors and managers to senior executives, and even those who lead without formal titles.
Our unique blend of skills and tools is crafted to enhance participants' ability to connect with and engage individuals, regardless of their similarities or differences. This approach aligns with the emerging need for a new kind of leader - one who promotes self-expression, understands and embraces the holistic needs of their team, and adeptly manages flexible workflows.
We partner our principal learning tool, the Inclusion Matrix (IM),with recognized leadership skills and management practices. The IM, combined with other key leadership aspects e.g., communication styles, ethics, coaching, and performance management, empowers participants to become more conscious of their impact within their organizations and how they can drive positive change in the quest of evermore inclusive cultures.
Customized Training Modules:
Tailored to the organization’s unique needs, focusing on curiosity, communication, and inclusion.
Implementation Flexibility:
Sessions offered virtually, onsite, or offsite to accommodate diverse needs.
- Flexible durations: Two-hour, half-day, full-day, and series formats.
- Available in synchronous virtual and in-person formats.
- Interactive, customizable activities for a personal learning experience.
- Adapted to suit various industries and organizational sizes.
Fractional Partnership:
EmployeeEXP can act as an embedded L&D leader without the long-term overhead. Fractional services are ideal for small to medium organizations needing strategic L&D support.
Session Experience:
- Centers on supervisors, managers and leaders, titled or not, in the learning process.
- Focuses on crucial leadership skills to heighten self-awareness and personal growth.
- Education encompasses defining culture, understanding organizational change, differentiating the origins and accelerators of bias, and interactive skill-building.
Target Audience:
- Key employees, managers, and leaders pivotal in nurturing diverse workforce cultures.
- Organizations aiming to boost innovation and productivity.
- Entities valuing inclusive cultures to attract, retain, and engage top talent.
- Individuals and organizations keen on enhancing communication and reducing conflict
Testimonials
- "This was the first session I've ever been to in which the facilitator did not do all the talking, and we were able to learn from each other as well." -- Session Participant
- "This was one of the best days I've had in two years." -- Healthcare CEO post session" Just finished listening to this! Great insights and I think including vulnerability as the final skill is brilliant! Thank you for sharing. #leadershipmatters #inclusiveleadership " -- Client responding to Forum Podcast
- "This was great training and I would highly recommend that we provide it to all layers of our organization so we can all share this common language." -- Sr. Leader, Participant
- "The facilitators were engaging and required active participation from the audience, which I believed help everyone stay focused on content. I received lots of positive feedback from others following the session." -- Sr. Leader, Participant
- "After many budget conversations in my career…The level of engagement transparency and ability to navigate challenges was among the best behaviorally I’ve ever experienced"—CFO
- “This was my best day in two years.” – CEO
- “Were your ears ringing yesterday? The company team was singing your praises and shared they continue to work with you… Such a great group. I am grateful to work with them (and you!).” – Referral Partner
- "...this training can't be the end of our journey. Our leaders need a common understanding of what language to communicate. Our leaders need to be united in delivering the message, and we need to have a common message.”— Sr. Manager
- "Been in a lot of budget reviews—this was the most participative in a respectful way. It is personal to go through your dept. budgets—you’re exposed, and we did it very well. Respectful conflict. Good trust"—CEO
- “The realization that it has taken a quarter of a century (or more) for this type of training to be part of business vernacular is astounding...yet highlights the presenters' exact point:
- "Do people like change? No. Well, liking change and living change are discretely different actions.”— SR. Manager Participant
Curiosity Meets CRM
Curiosity: the bridge between understanding and impact.
In today’s dynamic workplaces, managing customer relationships, both internal and external, is no longer just about transactional interactions. It’s about building meaningful connections through curiosity, communication, and inclusion. Our approach equips individuals and teams with the tools they need to navigate complex relationships, foster trust, and create impactful experiences.
In today’s dynamic workplaces, managing customer relationships, both internal and external isn’t just about transactions; it’s about transformation. At EmployeeEXP, we believe curiosity is the catalyst that turns every interaction into an opportunity for connection, insight, and growth.
Our curiosity-driven approach to Customer Relationship Management (CRM) helps individuals and teams move beyond “managing” relationships to cultivating them, creating environments where listening, questioning, and learning drive trust, innovation, and loyalty.
Why Curiosity Matters in CRM
Every relationship is a learning opportunity. Whether you’re connecting with colleagues, clients, or leadership, curiosity helps you bridge differences, expand understanding, and create shared value.
By applying curiosity as a core leadership and communication skill, organizations can:
- Build trust and rapport by demonstrating genuine interest in others’ perspectives.
- Elevate listening and questioning skills to uncover insights that drive engagement and innovation.
- Encourage meaningful, solution-focused conversations that strengthen commitment and loyalty.
- Leverage intellectual, emotional, and cultural curiosity to navigate complex, nuanced interactions with confidence.
Curiosity transforms “What do they need from me?” into “What can we discover together?”
Core Skills We Develop
Our programs are designed to make curiosity actionable—helping leaders and teams connect, communicate, and create impact through skill-based learning:
- Listening Skills and Asking Good Questions: Turn curiosity into understanding by seeking to learn before leading.
- Critical Conversations: Approach challenging discussions with openness, clarity, and purpose.
- Owning Your Time: Stay curious and focused by distinguishing between what’s urgent and what’s meaningful.
- DiSC: Recognize and adapt to different behavioral styles to create alignment and momentum.
- Interactive Custom Scenarios: Practice curiosity in action through real-world challenges tailored to your environment.
- Influence Through Inquiry: Strengthen your ability to inspire and persuade by asking better questions, not giving faster answers.
- Custom: Modules designed specifically for your team’s goals, culture, and customer landscape.
What You Can Expect
Curiosity is measurable—and so are the results. Our programs deliver tangible outcomes that elevate both people and performance:
- Improved Internal Collaboration: Curiosity fuels connection. Teams communicate more effectively and support each other’s success.
- Elevated External Relationships: Customers feel heard, understood, and valued—building loyalty that lasts.
- Skill-Based Confidence: Participants walk away with practical, repeatable tools they can use immediately.
- Aligned Goals: Curiosity creates clarity—bridging organizational priorities with individual purpose.
Program Review (International Manufacturer): 10 out of 10.The program achieved desired results. Participants rated the learning team as adaptable, responsive, and engaging. Curiosity wasn’t just taught, it was experienced.
Ready to see what curiosity can do for your customer relationships?
Let’s design a program that transforms how your teams connect, communicate, and create value inside and out.